Refund Policy

Submitting payment evidence creates a review request; it does not activate Pro immediately. If a payment cannot be verified, is sent to the wrong recipient, has already been used, or does not match the requested amount, the request may remain pending or be rejected while the issue is reviewed.

Use the Contact page as soon as possible and include the account email, payment date, amount, and UPI transaction reference. Do not send a UPI PIN, one-time password, full bank statement, or full payment-card details. Requests are reviewed individually and may require reasonable proof of payment.

If you accidentally pay twice or pay an incorrect amount, contact support promptly. Once the duplicate or error is verified, the available remedy may be a refund, corrected activation period, or another solution agreed with you.

Hawas Pro provides immediate access to digital features for 30 days. A change of mind after activation does not automatically qualify for a refund, except where required by applicable consumer law. If Pro was not provided as described or could not be used because of a service fault, contact support for review.

Hawas Pro does not currently renew automatically. You do not need to cancel a recurring charge. Access ends at the close of the approved 30-day period unless you submit and pay for a new request.

Approved refunds are returned through an available and reasonable payment method after verification. Bank or payment-network processing times may vary. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.